Refund policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility & Conditions

To be eligible for a return, items must meet all of the following conditions:

Item must be unused, unworn, and unwashed
Item must be in original condition
All original tags must be attached
Item must be returned in original packaging
Proof of purchase (order confirmation or receipt) must be provided

Items that do not meet these conditions will not be accepted.

Restocking Fee

There is no restocking fee for returns.

How to Start a Return

To request a return, please contact us at:

Email: support@fashinly.com

within 30 days of delivery.

If your return request is approved, we will provide instructions on how and where to send your item.
Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Damaged, defective, or incorrect items: A prepaid return shipping label will be provided.
All other returns: Customers are responsible for return shipping costs.

Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a different item is to return your original purchase and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

Approved refunds are issued to the original payment method
Refunds are processed within 15 business days
Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your refund approval, please contact us.